FAQ’s

Frequently Asked Questions

HOW DO I RENT A UNIT?

You can rent a unit directly on our website, or onsite at our 24-hour self-serve kiosk.

HOW DO I MAKE MY PAYMENT?

There are four ways to pay:

Make a payment online on our website by credit or debit card. You can also setup autopay.

Pay onsite at our 24 hour self-serve kiosk. At the kiosk you can pay by debit card, credit card, or cash.

Send a check or money order via mail.

Or, pay by check, money order, or cash by placing your payment in the Drop Box onsite.

HOW DO I CONTACT THE FACILITY?

The best way to contact the facility is via email using the contact form at the bottom of the location pages. The facility email is monitored Mon – Fri 9am to 5pm

HOW CAN I TRANSFER UNITS (GET A LARGER OR SMALLER UNIT)

If you have an immediate need:  You are able to rent the unit on the website. Or, you can rent the unit at the kiosk, then email the facility when the old unit is vacated to have it removed from the account.

Email the facility if you need assistance adding or transferring units.

I HAVE FORGOTTEN MY GATE CODE

Log into your online account or the kiosk to retrieve the code.

MY GATE CODE IS NOT WORKING

Gate access hours are from 7 am to 10 pm daily. If your gate code is not working during access hours, Log in to your online account or kiosk to see if you have a balance due. If you don’t have a balance due, and it is not working during access hours, email the facility for assistance Monday through Friday 9 am to 5 pm.

I JUST PAID ONLINE OR AT THE KIOSK AND MY GATE CODE IS NOT WORKING

Normally either system grants access immediately, in some instances it may take up to an hour for the system to update.

I JUST PAID ONLINE OR AT THE KIOSK AND THERE IS A RED LOCK ON MY UNIT.

Accounts that are 10 or more days past due will have an Overlock placed on the unit.  The system alerts us when the account is current and the Overlock will be removed as soon as we receive the alert during business hours.

I HAVE A PROBLEM WITH MY UNIT LOCK OR HAVE LOST THE KEYS.

You may call a locksmith to remove the lock for you, you may not cut locks on the unit doors.

You may email the facility and we will schedule a time to assist you during business hours.